Terms of Use
Please read these terms carefully before using our website and services
Last updated: January 2026
1. Acceptance of Terms
By accessing and using the orchard-saga website ("Website") and our pet care services ("Services"), you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our Website or Services.
2. Description of Services
orchard-saga provides professional pet care services in Australia, including but not limited to pet grooming, dog walking, pet sitting, wellness visits, and related animal care services. The specific terms, conditions, and pricing for each service are communicated during the booking process.
3. User Responsibilities
When using our Website and Services, you agree to:
- Provide accurate and complete information about yourself and your pets
- Disclose all relevant health conditions, behavioural issues, and special needs of your pets
- Ensure your pets are current on vaccinations as required for our services
- Provide accurate emergency contact information
- Inform us of any changes to your pet's health or behaviour
- Use the Website and Services only for lawful purposes
4. Booking and Cancellation
Service bookings are subject to availability and confirmation. We reserve the right to refuse service at our discretion.
Cancellation Policy:
- Cancellations made 24 hours or more before the scheduled service: full refund
- Cancellations made less than 24 hours before the scheduled service: 50% fee may apply
- No-shows without prior notice: full service fee may be charged
We reserve the right to cancel or reschedule services due to unforeseen circumstances, including but not limited to severe weather conditions, staff illness, or emergencies. In such cases, we will notify you as soon as possible and offer alternative arrangements or a full refund.
5. Payment Terms
Prices for our services are listed on our Website and may be subject to change. Payment terms and methods will be communicated during the booking process. All prices are in Australian Dollars (AUD) unless otherwise stated.
6. Pet Health and Safety
While we take every reasonable precaution to ensure the safety and wellbeing of pets in our care, you acknowledge that:
- Pet care inherently involves some level of risk
- We are not liable for pre-existing health conditions or injuries not caused by our negligence
- In case of a medical emergency, we may seek veterinary care for your pet and you agree to reimburse reasonable costs incurred
- You are responsible for ensuring your pet is suitable for the services requested
7. Liability Limitations
To the maximum extent permitted by law:
- Our liability for any claim arising from our services is limited to the amount paid for those services
- We are not liable for indirect, consequential, or incidental damages
- We are not responsible for loss or damage to personal property left with pets during services
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
8. Intellectual Property
All content on this Website, including text, graphics, logos, images, and software, is the property of orchard-saga or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
9. Website Use
You agree not to:
- Use the Website in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to any part of the Website or its systems
- Use automated systems to access the Website without permission
- Transmit any viruses, malware, or harmful code
- Collect or harvest personal information from the Website
10. Third-Party Links
Our Website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or assume responsibility for the content or practices of linked sites.
11. Indemnification
You agree to indemnify, defend, and hold harmless orchard-saga, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of our Website or Services, your violation of these Terms, or your violation of any rights of a third party.
12. Modifications to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website or Services after changes are posted constitutes your acceptance of the modified terms.
13. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these terms or your use of our Website or Services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
14. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
15. Contact Information
If you have any questions about these Terms of Use, please contact us at:
orchard-saga
42 Greenleaf Avenue
Richmond VIC 3121
Australia
Email: [email protected]