Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2026
1. Introduction
orchard-saga ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet care services.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Complete contact forms on our website
- Request information about our services
- Book or schedule pet care services
- Communicate with us via email or other means
This information may include:
- Name and contact details (email address, postal address)
- Information about your pets (species, breed, age, health conditions)
- Service preferences and booking history
- Emergency contact information
- Veterinarian contact details
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our pet care services
- Respond to your enquiries and service requests
- Send you service confirmations and updates
- Communicate about your pet's care during services
- Process payments and maintain billing records
- Improve our website and user experience
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With our staff members who need access to provide services to you
- With veterinary professionals in case of pet health emergencies
- With service providers who assist our business operations (payment processing, website hosting)
- When required by law or to protect our legal rights
- With your explicit consent
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymise it.
7. Your Rights
Under applicable data protection laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing activities
- Request transfer of your information to another service provider
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
orchard-saga
42 Greenleaf Avenue
Richmond VIC 3121
Australia
Email: [email protected]